Stats Portal was a web application I built for managers to monitor different team statistics including ticket summary, client temperature, and member's performance.
This project helped me understand a lot about software development life cycle. I created the whole website by myself from scratch (including UI design, MVC architecture, implemention, refactoring, testing, and deployment).
The application was a huge success after initial release, and I started to receive requests from other teams. As a result, three of my colleagues joined me to continue working on the site. I began to lead scrum meetings and organized discussions with my teammates. I also shifted my main focus to ensure the quality of the code
Overview of the team performance page
Managers can easily monitor each agent's performance
Integrated with Zendesk and AirWatch restful API. All data were retrieved and parsed using PHP and stored in the MySQL database for further analysis
Intuitive interface to manage tickets, teams, team members
Later, I also created a documentation page and clients temperature page
